Heartless or Soulless?

Which word best describes a Bishop of the Lutheran Church in Great Britain?

She has knowingly allowed pastors "under her care" to be underpaid and kept in poverty. She routinely turned down requests for assistance from pastors with children. She allowed pastors and staff to go unpaid for months at a time. She knowingly allowed congregations to provide substandard housing for pastors. She approved grossly disparate pay for pastors apparently based on the colour of their skin.

Any one of the above examples alone is soul destroying for pastors and their families. However, the callousness of the Bishop is even more stark when one discovers that the Bishop not only knowingly allowed such horrendous treatment of pastors and their families, the Bishop has recently remodeled her home, kept a flat in another European city and built a second home in another country. She regularly travels to and from her various properties whilst pastors and their children suffer in poverty.

Heartless or Soulless?